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General Shipping

Auckland Click & Collect

Free
We are pleased to offer click and collect from our Herne Bay, Newmarket and Eden Terrace locations. We will be in touch to confirm a collection arrangement with you once we receive your order. Please note collections are usually ready the following day.

Auckland Same Day Delivery

$10 door to door delivery
For orders placed before 1pm.
We offer same day delivery to central Auckland suburbs. This will appear at checkout as an option if your delivery address is within the same day service area. Please call or email our team if your order is urgent. 

Delivery

New Zealand - $10
Australia - $40
Rest of the World - $50


We ship fashion and homewares items locally and internationally. When your order is shipped, we will email you confirmation and your tracking number. Please note orders placed after Thursday will be dispatched the following Monday. 


Within New Zealand delivery timeframes are usually 1-3 days, however this does extend during peak times and lockdowns. If you need something quickly we can usually help with an express courier option. Please reach out to our team at hello@simonjames.co.nz and we will be happy to discuss these with you.

Jewellery Delivery

Jewellery purchases will be shipped within New Zealand with CourierPost’s tracked door-to-door service. International jewellery purchases are shipped with FedEx. 


We are pleased to offer complimentary shipping on all Jessica McCormack purchases in New Zealand and Australia.

Duties & Taxes on International Orders

For international orders tax will be automatically removed from the price of your item at checkout. Taxes and duties will be determined by the respective customs office and may vary from country to country. 

Fragile & Oversize

Our larger items will automatically incur additional shipping charges at the checkout. We reserve the right to contact you if your address requires further freight charges to be paid.

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Furniture & Lighting Shipping

We ship furniture and lighting orders nationwide within New Zealand. These are either shipped with a selected courier or fragile freight carrier, with the pricing dependent on the location, size and weight of the item/s. The total freight will be calculated at checkout for your order. 


We offer free collection from our Auckland Warehouse in Eden Terrace on Monday-Friday. Saturday collection of smaller items can be pre-arranged before end of day Thursday via our Furniture & Lighting Showroom.


Delivery time will vary depending on the location and size of the product, ranging from 1-2 days to 1-2 weeks. In stock items will be dispatched within two working days. For made to order or import products, we will contact you near completion or arrival to arrange delivery.


For items with our Fragile Freight carriers, Auckland deliveries include placement inside your home and outside of Auckland is a door to door service.


For rural locations or difficult access we reserve the right to charge extra for freight. Please contact us if you would like a quote or have any questions.


Some of our products require assembly which will be noted on the product page. We are able to offer assembly services within Auckland for an additional cost.

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Returns & Exchanges

Returns or Exchanges

We will grant an exchange or refund on any full priced product within 14 days of the original purchase date (excluding Furniture & Lighting - see further below). Items received outside of this time period will not be accepted. Exchanges are based on stock availability. Please contact us as soon as possible via your online account or hello@simonjames.co.nz to notify us of your return. 


Returned and exchanged items must be returned unworn and in original condition, including garment tags attached and original packaging intact. We cannot accept returns for items than have been damaged, worn or laundered. 


Shipping costs to return or exchange an item are at the customers expense unless the item is faulty. We only refund original shipping costs if the item is faulty. We can also accept returns and exchanges to our stores.

Faulty Items

In the unfortunate case of a faulty item we will liaise with you directly to coordinate a return back to us, and then either a repair, replacement or refund of the item. Please contact us as soon as you find the fault or issue at hello@simonjames.co.nz.

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Furniture & Lighting Returns

Returns or Exchanges

In stock product can be returned within 14 days, for a credit or exchange. Please choose carefully as we do not refund for change of mind. Products must be returned unused, with all original packaging and we reserve the right to refuse a return if the product does not meet our requirements. Return shipping costs are the responsibility of the purchaser, unless the products received were damaged/faulty.


Made to order or imported products are made to your unique requirements and cannot be cancelled after one business day from placing the order.


Please contact us within one business day of placing your order if you would like to make changes to your order for made to order or import product. After this time we may not be able to make changes or there may be fees incurred, however please do not hesitate to contact us and we will do our best to accommodate your request.

Faulty Items

In the unfortunate event your furniture arrives damaged, please contact us as soon as you are able on 09 377 5556 or info@simonjames.co.nz and we will work through a solution as quickly as we are able. We ask for understanding in these circumstances, as some damages can require rework or remakes. If you are able to note the products as damaged with the carrier when accepting the delivery, this is very much appreciated.