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Furniture Order Process

Furniture and Lighting items are available to purchase online or with our dedicated consultants at our Auckland showroom.

Our range consists of:

Stocked Items

We hold a range of items in stock from all the brands we work with, these focus on products such as dining chairs, coffee tables, side tables, dining tables, lighting, outdoor furniture, beds, barstools and a small amount of upholstered items. These can normally be ready for dispatch within 3 - 4 days of receiving an order.

Made to Order Locally

Many of our products and particularly upholstered items are made to order, this way we can produce a product that is unique to your requirements. In terms of fabrics there are many possibilities outside of what you see on this site and we are happy to discuss what will work best for you and your environment. Lead times noted online are an estimation and can vary depending on the time of the year, fabric and material availability or manufacturing workloads. For example a chosen fabric may be out of stock, or our manufacturers have pre-christmas cutoffs from late September.

Learn more about our consultation services.

Learn more about our custom services.

Imported Product

We strive to keep a selection of our best sellers from the import brands we work with in stock, but to keep this range diverse we aren’t able to hold all items in stock, so a number of our imported items will have lead times from worldwide locations. Lead times noted online are an estimation and can vary depending on the time of the year or with freight disruptions.

Ordering products with lead times:

When an order is placed for a product with a lead time, please make sure all details are correct as made to order or imported items are unable to be returned.

If you need to make a change to your order, please contact us within one business day, as we may not be able to accommodate changes after this time or a fee may be incurred.

When your order is placed, we will review and be in touch if there are any changes to the noted lead time, such as fabric availability or orders placed after Christmas manufacturing deadlines.
Otherwise you will receive a confirmation of your order and we will touch base closer to completion to arrange collection or delivery.

Learn more about our Shipping information.

If you have any questions about ordering Furniture & Lighting online, or if you would prefer to place orders over the phone or at our Auckland showroom, please contact us on 09 3777 5556 or info@simonjames.co.nz or view our FAQs.