Online purchases of full-priced products can be exchanged or refunded within 14 days of the original purchase date (excluding Furniture & Lighting - see further below). Items received outside of this time period will not be accepted. Items received outside of this time period will not be accepted. Exchanges are based on stock availability. Please contact us as soon as possible via email at hello@simonjames.co.nz to notify us of your return. 

Returned and exchanged items must be returned unworn and in original condition, including garment tags attached and original packaging intact. We cannot accept returns for items than have been damaged, worn or laundered. 

Shipping costs to return or exchange an item are at the customers expense unless the item is faulty. We only refund original shipping costs if the item is faulty. We can also accept returns and exchanges to our stores.

Made to order or imported Furniture & Lighting products are made to your unique requirements and cannot be cancelled after one business day from placing the order.

Sale items are not eligible for refund or exchange.