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Order Process
In stock product can be returned within 14 days, for a credit or exchange. Please choose carefully as we do not refund for change of mind. Products must be returned unused, with all original packaging and we reserve the right to refuse a return if the product does not meet our requirements. Return shipping costs are the responsibility of the purchaser, unless the products received were damaged/faulty.
Made to order or imported products are made to your unique requirements and cannot be cancelled after one business day from placing the order.
Please contact us within one business day of placing your order if you would like to make changes to your order for made to order or import product. After this time we may not be able to make changes or there may be fees incurred, however please do not hesitate to contact us and we will do our best to accommodate your request.
Sustainability
Designer Profile
Sam Hecht was born in London in 1969. His training began at the Central Saint Martins School of Art. His interest in industrial design and architecture led him to apprenticeships including David Chipperfield. Hecht thus began to define the style that characterises his personality as a designer. A profound search for the essential, acute observation of the world we live in and a belief that simplicity can be inspirational. In 1993 he completed his masters at the Royal College of Art, followed by 3 years in California with Ideo, and 3 years in Tokyo. This period involved the collaborations with Naoto Fukasawa, producing some startling product typologies over the course of 6 years.
In 2002, he co—founded Industrial Facility with his partner Kim Colin. He began to work with Manufacturers, and the number of clients increased in just a few years. For Muji Japan he created the “Second Phone” (2004), which led to him being invited to become retained designer for World Muji. For Taylor’s Eye Witness, a Sheffield company, he also became main designer producing notable sequels to Robert Welch’s work, selected for the Museum fűr Kunsthandwerk, Frankfurt and awarded the Design Plus and of Gold Prize for 2006. More recently he has been appointed design advisor to Herman Miller. Between 2006 — 10, he acted as senior tutor at the Royal College of Art, London, forming Platform 12 and in 2011 was appointed visiting professor of HFG Karlsruhe in Germany. in 2010 he was awarded the ‘Designs of the Year’ for the Branca chair.
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Sizing
Alternatively, our jewellery experts are here to help. Speak with an expert or pop into one of our stores and we will measure you on the spot.
Shipping and Returns
All sales purchases are final and not eligible for return or exchange. All sale goods are sold in as-new condition, however please note packaging may show signs of light wear.
Sale purchases are online only, stock will not be available at our retail locations.
Sale purchases will be dispatched in chronological order. Please allow 3-5 days for dispatch at this busy time, and then standard shipping timeframes will apply. Same day shipping is not available for sale items. Freight for oversized or large items, domestic or international, may incur additional charges. This will be invoiced to you and must be paid before the goods are dispatched.
Made to order or imported products are made to your unique requirements and cannot be cancelled after one business day from placing the order.
In stock product can be returned within 14 days, for a credit or exchange. Please choose carefully as we do not refund for change of mind. Products must be returned unused, with all original packaging and we
reserve the right to refuse a return if the product does not meet our requirements. Return shipping costs are the responsibility of the purchaser, unless the products received were damaged/faulty.
We ship furniture and lighting orders nationwide within New Zealand. These are either shipped with a selected courier or fragile freight carrier, with the pricing dependent on the location, size and weight of the item/s. The total freight will be calculated at checkout for your order. We reserve the right to apply additional charges for rural, low service or difficult access.
We offer free collection from our Auckland Warehouse in Eden Terrace on Monday-Friday. Saturday collection of smaller items can be pre-arranged before end of day Thursday via our Furniture & Lighting Showroom.