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Furniture Order Process
Lead times displayed online are indicative only and may vary depending on seasonal demand, material availability, and manufacturing schedules. For example, certain materials may be temporarily unavailable, or our manufacturers may operate Pre-Christmas order cut-off dates from Late September.
Lead times displayed online are indicative only and may vary depending on seasonal demand or unforeseen freight disruptions.
If changes are required, please contact us within one business day of placing your order. Beyond this timeframe, amendments may no longer be possible or may incur an additional fee.
Once your order has been received, our team will review the details and advise if there are any changes to the estimated lead time, including those relating to material availability or orders placed after Pre-Christmas manufacturing cut-off dates.
Otherwise, you will receive an order confirmation, and we will be in touch closer to completion to arrange collection or delivery.
For any questions about ordering furniture or lighting online, or if you would prefer to place an order with one of our sales consultants at our Auckland showroom, please contact us on 09 377 5556 or email info@simonjames.co.nz. You can also refer to our FAQs.
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Sustainability
Designer Profile
Vincent Van Duysen was born in Lokeren, Belgium, in 1962. After earning a degree from the Sint-Lucas School of Architecture, Ghent, he worked with Aldo Cibic in Milan, followed by a collaboration with Jean De Meulder in Antwerp, Belgium. In 1989, Vincent Van Duysen Architects was established. Today, the firm has grown into a team of more than twenty collaborators with work ranging from product design for numerous international brands, to commercial and large-scale architectural projects, with a focus on high-end residences both in Belgium or spread across Europe, the Middle East, Asia and the USA.
From the onset, a definite relationship between architecture, interior and product design has been the driving force behind the conception of projects inspired by subtle transitions between these disciplines and combined with a spatial design attitude, constantly striving for the essence.
The use of pure and tactile materials translates into clean, timeless design. With respect to context and tradition, it’s an approach within which the senses, and the physical experience of space, textures and light place the integrity of the user at its core. Functionality, durability and comfort are the prime components of the work, an architectural language not shy to convey aesthetics, but prone to eschew fashion and trends.
During his career, Van Duysen has received multiple awards among which the recent Flemish Culture Prize for Design, Belgian Designer of the Year and the Henry van de Velde Lifetime Achievement Award. His name has also been included in the AD100 survey by the Architectural Digest network multiple times.
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Sizing
Alternatively, our jewellery experts are here to help. Speak with an expert or pop into one of our stores and we will measure you on the spot.
Shipping and Returns
We ship furniture and lighting orders nationwide within New Zealand. These are either shipped with a selected courier or fragile freight carrier, with the pricing dependent on the location, size and weight of the item/s. The total freight will be calculated at checkout for your order. We reserve the right to apply additional charges for rural, low service or difficult access.
We offer free collection from our Auckland Warehouse in Eden Terrace on Monday-Friday. Saturday collection of smaller items can be pre-arranged before end of day Thursday via our Furniture & Lighting Showroom.
Made to order or imported products are made to your unique requirements and cannot be cancelled after one business day from placing the order.
In stock product can be returned within 14 days, for a credit or exchange. Please choose carefully as we do not refund for change of mind. Products must be returned unused, with all original packaging and we reserve the right to refuse a return if the product does not meet our requirements.
Return shipping costs are the responsibility of the purchaser, unless the products received were damaged/faulty.
All sale purchases are final and not eligible for return or exchange. All sale goods are sold in as-new condition, however please note packaging may show signs of light wear.
Sale purchases are online only, stock will not be available at our retail locations.
Sale purchases will be dispatched in chronological order. Please allow 3-5 days for dispatch at this busy time, and then standard shipping timeframes will apply. Same day shipping is not available for sale items. Freight for oversized or large items, domestic or international, may incur additional charges. This will be invoiced to you and must be paid before the goods are dispatched.