Furniture Order Process
Furniture and Lighting products are available to purchase online or directly with our dedicated sales consultants.
Ready to Ship / Stocked Items
We hold a range of items in stock and from our partnered brands. We also have a selection of some upholstery pieces in stock as well. You can normally expect delivery within 3 - 4 days of placing the order.
Local Made to Order
Many of our furniture pieces and particularly upholstered items are made to order, this way we can produce a product that is unique to your requirements. Our fabric recommendations are based on the form, construction and type of use. Lead times indicated online are an estimation and can vary depending on the time of the year, fabric and material availability or manufacturing workloads.
Learn more about our consultation services.
Imported Product
We strive to keep a selection of our best sellers from partnered brands in stock, but to keep this range diverse we aren’t able to hold all items in stock. A number of our imported products will have lead times from worldwide locations. Lead times indicated online are an estimation and can vary depending on the time of the year or with freight disruptions.
Ordering Products with Lead Times:
When placing an order for a product with a lead time, please ensure all details are correct as made to order or imported items are unable to be returned.
If you need to make a change to your order, please contact us within one business day, as we may not be able to accommodate changes after this time or a fee may be incurred.
When your order is placed, we will review and be in touch to confirm delivery details such as address and site access. You will be notified if there are any changes to the indicated lead time, such as fabric availability or orders placed after Christmas manufacturing deadlines.
We will touch base again when we have your order ready to organise the delivery with you.
Learn more about our shipping information.
If you have any questions about ordering Furniture & Lighting online, or if you would prefer to place orders over the phone or at our Auckland showroom, please contact us on 09 377 5556 or info@simonjames.co.nz or view our FAQs.