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Simon James Design

Shipping

Home, Living, Fashion and Jewellery

Auckland

Free - Click & Collect (Auckland only)

Place your order and select the store you would like to pick up from Herne Bay, Newmarket or Warehouse (for furniture & lighting pickups).

Same Day Courier - (Auckland only)
$10 door to door delivery within 1-3 hours -  Auckland City only.

Select this option at checkout, and our team will be in touch to confirm job number and that you will be home, or there is somewhere safe to leave it. 

 

Nationwide delivery

New Zealand
$5 flat rate (non-signature) 1 - 3 working days 

Does not include rural deliveries, or oversize items.


International
Australia
$30 NZD (0-5kg)  5-10 working days

East Asia & North America
$50 NZD (0-1kg)  5-10 working days

United Kingdom & Europe
$60 NZD (0-1kg)  5-10 working days

* For large, heavy, or fragile items we reserve the right to charge extra for freight. 

* Most individual product pages will say if an item is oversized - this will be noted in the description. Please note, not every item will have this update in the notes, so we may still contact you for additional freight if the item falls into one of these oversize categories - heavy, large or fragile. 

* We will contact you with a freight quote after you place your order and before dispatch.

* Rural deliveries - we will contact you with a freight quote if your address falls outside of our standard postage areas. You also have the option to provide us with a local post shop or town nearby to send this to, to avoid these additonal rural freight charges.

 

Furniture and Lighting

We will contact you with a freight quote after you place your order. 

We ship online furniture and lighting orders nationwide, these are either shipped with a selected courier or fragile freight carrier depending on the size and weight of the item. We dispatch stocked product within two working days once we receive the order. Delivery time may vary depending on the location and size of the product. A tracking number will be provided once the item is dispatched from our warehouse. 

Process

We will process your order as soon as possible within standard business hours. Please note that stated delivery time is estimated for within business hours and business days. We will email you a confirmation once your order has been shipped, including relevant tracking details. Please note that sale items will occasionally incur a slight delay in processing.

At check-out please supply us with a physical address, such as a workplace, where there will be someone present to receive your item between the delivery hours of 9am - 5pm weekdays.

Please note that Simon James Store and/or our affiliated freight partners, are not held responsible if a parcel is stolen, lost or damaged after delivery of the package to the shipping address. We are only insured up to the point of delivery.

International Orders

Once an order is posted we take no responsibility for charges incurred at receiver's end as this can vary depending on the rules of customs in each country. Please note that Simon James Concept Store cannot be held responsible if a parcel is stolen, lost or damaged after delivery of your purchase to the shipping address. We are only insured up to the point of delivery.

 

Returns

You may return any product, with the exception of sale items, within 14 days of receipt as long as it is in its original condition. We will process your exchange or refund within 10 days of receiving your parcel. 

Whilst we endeavour to keep our stock levels up to date, there is a possibility the item, size, or colour, you have ordered may recently be out of stock. In this unlikely event, we will refund you immediately and do our best to find you a replacement.

Sale items

No returns on sale items, no exceptions. All sale items are sold as is and may have slight wear from being on the shop floor. If you would like to know the condition of a specific item please contact us prior to purchase.

How do I return an item?

To ensure the quickest turnaround time of your return, email hernebay@simonjames.co.nz and provide details of the date of purchase and order number, along with the reason for return. You will then be asked to return your item via tracked shipping or postage method. You are responsible for the product until it reaches us. All return shipping costs are to be paid by the customer. Plese send to:

Simon James Store

230a Jervois Road, Herne Bay

Auckland 1011, New Zealand. 

We will advise you once we have received your goods, and your refund or replacement will be processed within five working days. 

How does the Pre-order process work?

Some items are available for pre-order and are marked accordingly with Pre-order in the title. Your payment will be processed in full at the time of purchase, and when the item is ready to ship you will receive an email with tracking information for the shipment. Any other (non-pre-order) items in your order will ship separately. If you would like further information on a pre-order item, including delivery dates, please contact us. This is a wonderful service that ensures you do not miss out on your desired or limited item!

Laybuy

Simply select Laybuy at checkout.

Returning customers only need to confirm the order to complete the purchase.

New customers can sign up at checkout and start using Laybuy today.

Your order is processed immediately and your payment schedule is established.

Only a sixth is due today and the rest is split over 5 weekly automatic payments on the day of the original purchase.